Frequently Asked Questions

Everything you need to know about shopping with Adult Source

Is the packaging discreet?

Yes. We prioritize your privacy by shipping all orders in plain, unmarked boxes or mailers. The sender name on the shipping label will appear as 'Warehouse Distribution' to ensure complete confidentiality.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also offer secure checkout options through digital wallets and encrypted payment gateways.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons. If you receive a defective or damaged product, please contact us within 14 days for a replacement.

Will my bank statement show the store name?

To maintain your privacy, your credit card statement will show a discreet billing descriptor such as 'AS-Online' rather than the full website name.

Are your products body-safe?

Absolutely. We only source products from reputable manufacturers that use body-safe materials such as medical-grade silicone, glass, and phthalate-free TPE.